The Jackson Group invites you to join us for a free 30-minute web demonstration of The Rounding Pad™. This demonstration will be held on Thursday, May 16th at 3:00pm EST.The Rounding Pad™ is an amazing tool designed to help you get the most out of rounding with patients and employees. With The Rounding Pad™ you [...]
TJG is very proud to announce that Tony and Margaret Jackson, The Jackson Group’s founders and co-chairs, have been selected as this year’s LRU Business Leaders of the Year. It has been Tony and Margaret’s hard work and dedication that has led this company from A.K. Jackson & Associates in 1976 all the way to [...]
Janette Jones, Director of Customer Surveying, and Alan Jackson, President of The Jackson Group, will be presenting at the upcoming 2013 Society for Healthcare Consumer Advocacy conference in St. Louis, Missouri. The presentation, titled “Fostering Dialogue through Rounding and Service Recovery and Its Relationship to Value Based Purchasing,” will focus on the correlation between rounding [...]
Earlier in December The Federal Register, a daily publication issued by the US Federal Government, posted a notice from the Centers for Medicare and Medicaid Services (CMS) requesting input into the development of an ED CAHPS instrument. This new survey would be the fourth in a line of government mandated surveys, known as Consumer Assessment [...]
So you’ve just completed an employee survey with The Jackson Group. You have your statement results showing your scores and percentages. You have graphs, databases, and percentiles. You have a lot of great information, but now you must do something with it. The steps taken after survey data is collected often include action plans for improvement; [...]
September has been a very noteworthy and historic month for us here at The Jackson Group, as we take time to recognize two very special team members. On August 24th, Charlotte Hyde became the first employee in TJG history to reach the 20-year mark with the company, and on the 29th of September Ken Marlow [...]
Black River Memorial Hospital has been named a recipient of The Jackson Group’s prestigious Laureate Award for Workplace Excellence. This is their fifth time receiving this award since 2008, and they are the first client to ever receive the honor more than four times. This latest award was presented to the hospital’s leadership on September [...]
Here at The Jackson Group, we are always looking for new and better ways to reach out to our clients and to help them achieve their goals. So when we got the chance to team up and promote our employee satisfaction surveys with a top leader and expert in recruitment advertising, we jumped at the [...]
On September 25th, The Jackson Group will be holding an HHCAHPS® webinar open to those interested in HHCAHPS® national survey results. Valerie Sipe, CAHPS Project Manager, and Janette Jones, Director of Customer Surveying, will be speaking and answering questions about the national database trends of patients surveyed during the 2011 survey period – as released [...]
Southeastern Regional Medical Center has been named a recipient of The Jackson Group’s prestigious Laureate Award for Workplace Excellence. This is their third such award in five years. Connie Saunders, Senior Consultant, presented the award to the hospital’s leadership on August 23rd. The Laureate Award for Workplace Excellence was awarded to SRMC based on Work [...]
