At The Jackson Group, we are always exploring new avenues for collecting satisfaction data from employees and customers. We were one of the first on the scene years ago with “self-entry” survey devices — we called them PETS (Patient Entry Terminal for Satisfaction) — for collecting patient satisfaction survey responses either at the bedside or [...]
Organizations are constantly urged to “develop your people”, “grow your leaders”, and “promote from within”. Sound advice but inconsistently followed. Why is that? I suspect the culprits may be many: complacency with the status quo (“We are doing fine the way we are”), scarcity of time, lack of capacity to devote resources to development, development [...]
The latest edition of HR Magazine (www.shrm.org) recognizes the 50 Best Small and Medium Companies to work for in the United States. As I read through the various articles, there emerged some definite trends that can be very powerful tools as we seek to distinguish organizations as employers of choice. From a leadership perspective, a [...]
I recently read an article on the SHRM website by Kathy Gurchiek, August 2008 “CEOs Shift Leadership Approach in Tough Times”. The main emphasis of the article based on a recent survey of CEOs was how with the challenges of the current economy that CEOs are taking a step back and looking at what they [...]
Have you ever driven on a long trip and all of a sudden could not remember the last 10 miles you traveled, didn’t know where you were? Maybe you could not recall whether or not you had passed through a certain town? Pretty scary, wasn’t it? Perhaps you felt unsafe, but with certainty a little [...]
I REALLY liked this article in the April edition of Business Week Magazine about giving and receiving criticism. I find one of the most difficult things to do in life (and our job) is to take and give criticism. In this article there are some very practical tips on giving and receiving criticism.
Just read a very brief, but insightful, article in the July/August edition of Healthcare Executive on managing an experienced staff. What if you find yourself being promoted or accepting a position in which several key players on your team have more experience than you do? This can be a very intimidating, but manageable, situation. Some [...]
Father and daughter agreed that smores were a good idea. I was recently having a “discussion” with my four year old daughter over a decision I made, her bed time, that she did not agree with. During the “discussion”, she made the statement that she was tired of being the kid and she wanted to [...]
While we often use these terms interchangeably, there is a real difference between the two. Your effectiveness could very much depend on your understanding and ability to differentiate between these concepts. Check out this link to learn more. Very interesting article: http://changingminds.org/disciplines/leadership/articles/manager_leader.htm
The Jackson Group in consulting with leaders across the country, we hear the “buzz” about email. Some leaders thrive on it, some feel overwhelmed by it, and many are unsure how to most effectively manage their email. Providing some helpful hints is the purpose of the article that I have linked for you. Click here [...]
