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Healthcare Services

"To measure is to know."
— James Clark Maxwell, Scottish physicist

The Jackson Group has been providing employee & patient satisfaction surveys for the healthcare industry for over 20 years.  In that time, we have helped organizations understand the culture of their workplace and identify areas with the greatest potential for improvement.  Many of our clients have used us to conduct their surveys for years, utilizing our assortment of technology-driven and traditional data-gathering methodologies to reach high participation levels and in-depth levels of reporting.

And when the data is presented, we can help you better understand the results and use them to improve the organization through our skilled team of consultants.  We offer many post-survey consulting services that can address many different needs and issues that may come to the surface through the survey process.

Employee Surveys: Healthcare-specific employee satisfaction, commitment and engagement

Patient Surveys: Patient satisfaction, loyalty, and perception of quality

Hospital CAHPS: National patient satisfaction initiative for hospitals

Clinician & Group CAHPS: National patient satisfaction initiative for clinics and group practices

Home Health CAHPS: National patient satisfaction initiative for Home Health agencies

Medical Staff Surveys: Medical Staff satisfaction, relationship with hospital & staff

Safety Culture Surveys: AHRQ-based survey for employee perception of safety


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Jackson Group Interactive is our full-service video & multimedia production firm. Visit JGI's web site to learn about custom video production, display systems, and podcast services. www.jginteractive.com

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DriveLeadership is our original leadership development process, where organizations or individuals can engage in an on-going development program including assessments, training, coaching, and online support. www.driveleadership.com