Patient Satisfaction Surveys
Every healthcare organization puts “keeping patients well and happy” at the center of its mission. Surveying your patients is a good way to ensure that you’re succeeding in that goal-and it’s also a way to effect positive change in your organization and stay ahead of your competitors. The Jackson Group offers Patient Satisfaction Surveys for Inpatient, Outpatient, and Emergency Departments, as well as Home Health Organizations, Physician Practices and Assisted Living/Long Term Care Facilities. You choose the survey or surveys that best meet your needs.
The Jackson Group is also an active participant in the federal HCAHPS® initiative. Please click here to learn more about how we can help you take part in this initiative.
We realize that surveying your patient population can be a difficult task. The method that’s used to collect data directly affects response rates, and understanding that data is a critical part of the survey process. We work with you to find the best possible survey methods for your unique situation, taking into account both traditional methods and innovative new ones (such as technology custom-designed for high traffic areas like Emergency Departments).
Our patient surveys offer several advantages that go beyond the standard questions asked by the survey. Patient surveys may also include questions that will help your organization meet the Joint Commission for the Accreditation of Healthcare Organization’s (JCAHO) standards as well as questions regarding pain management, an important issue in healthcare. Also, with patient surveys, any written comments submitted by the participant are reported back to the organization verbatim and ranked by severity. The Jackson Group has offered Patient Satisfaction Surveys for more than 15 years. You will see the results of that expertise in our reader-friendly data reports that can be used at all levels of your organization. These reports are generated on a quarterly or monthly basis and can be sent in digital format or hard copy . . . everything we do is for your convenience. The Jackson Group provides your organization with a variety of flexible instruments for gathering readable and useable data.