The Home Health Consumer Assessment of Healthcare Providers and Systems (HH-CAHPS) Survey is here… is your organization ready?
This will become a standard tool for measuring your patients’ perception of care in the near future, and is slated to become a mandatory process next year. Attend this presentation to get up-to-date information about the new survey initiative, how it can benefit your organization, and how best to implement it successfully.
Presenters will identify the survey questions to be used, explain the meaning of the various areas of inquiry, and give attendees a better understanding of the process that will be used. They will list the timeframe for implementation and will share strategies for using the survey process and its results to improve the perception of care from their patients.
Thursday, November 19th, 2009, 2pm EST