The Jackson Group has released a new Internet-based audio program about the CAHPS survey process, titled “CAHPS Cast” and available for free from either The Jackson Group’s web site or from Apple iTunes. Visit The Jackson Group’s Podcasts page to learn more about this show along with other shows available through The MESH network. “CAHPS [...]
The Jackson Group, Inc. proudly announces the recent addition of Michael Dowd, as a Business Development Associate for the Healthcare market. Mr. Dowd will be responsible for new business development, relationship management, and strategic planning with healthcare organizations in North Carolina, South Carolina, and Virginia. In his tenure with national patient satisfaction survey firm Press [...]
The Jackson Group is proud to have recently awarded long-term client Meadows Regional Medical Center (Vidalia, Georgia) with their third Laureate Award for Workplace Excellence! This year’s award comes on the heels of the organization opening their new facility — a beautiful 194,000 square feet building with a patient-focused design, all private suites, and a [...]
The Jackson Group is proud to announce the development of the “Rounding Pad™”, a combination of survey instrument and tablet technology designed to help improve rounding efficiency and initiate immediate service recovery for healthcare organizations. The Rounding Pad™ utilizes an Apple iPad to give those conducting rounding a tool for quick data entry during patient [...]
A new case study has been posted to The Jackson Group’s “Case Studies” page on this web site. This particular case study is about the Urgent Care facility at KershawHealth in Elgin, South Carolina, which started using an iPad to collect satisfaction survey data from their patients before they left the facility. The case study [...]
In April 1976, Tony & Margaret Jackson started “A.K. Jackson & Associates” as a small, sole-practitioner consulting company in Hickory, North Carolina. Thirty-five years later, The Jackson Group is now a national survey and consulting firm with a full-time staff of close to thirty and clients around the globe. The Jackson Group celebrated its 35th [...]
The Jackson Group continues to pave the way in using technology to gather data. Introducing our Newest Option for on-site self-entry data collection – – the Apple iPad. The iPad can now be used for on-site survey data collection. It represents the lightest weight, mobile device available. Final survey documents are programmed on the iPad [...]
Multi-lingual, multi-nation, multi-industry – that describes the scope of the partnership that Customer Service Solutions, Inc. (www.cssamerica.com) and The Jackson Group celebrate in recently completing their 400th research engagement together. The partnership of these two organizations has included survey work for clients in professional sports, media, and government across North and South America as well [...]
The Jackson Group, Inc. proudly announces the recent addition of Albeiro Grimaldo as Call Center Supervisor. Mr. Grimaldo will be responsible for supervising many of the telephone survey projects that The Jackson Group handles and working to continuously improve both the efficiency and customer service of call center operations. Albeiro assumes this role after serving [...]
The Jackson Group, Inc. proudly announces the recent addition of Karen Dickerson, as Project Manager. Mrs. Dickerson will be responsible for project management within the Business Services division, which include many of the Market/Community Perception Surveys, Customer Satisfaction Surveys, and Change of Venue Survey projects The Jackson Group currently offers. Mrs. Dickerson holds a BA [...]
