In April 1976, Tony & Margaret Jackson started “A.K. Jackson & Associates” as a small, sole-practitioner consulting company in Hickory, North Carolina. Thirty-five years later, The Jackson Group is now a national survey and consulting firm with a full-time staff of close to thirty and clients around the globe. The Jackson Group celebrated its 35th [...]
The Jackson Group continues to pave the way in using technology to gather data. Introducing our Newest Option for on-site self-entry data collection – – the Apple iPad. The iPad can now be used for on-site survey data collection. It represents the lightest weight, mobile device available. Final survey documents are programmed on the iPad [...]
Multi-lingual, multi-nation, multi-industry – that describes the scope of the partnership that Customer Service Solutions, Inc. (www.cssamerica.com) and The Jackson Group celebrate in recently completing their 400th research engagement together. The partnership of these two organizations has included survey work for clients in professional sports, media, and government across North and South America as well [...]
The Jackson Group, Inc. proudly announces the recent addition of Albeiro Grimaldo as Call Center Supervisor. Mr. Grimaldo will be responsible for supervising many of the telephone survey projects that The Jackson Group handles and working to continuously improve both the efficiency and customer service of call center operations. Albeiro assumes this role after serving [...]
The Jackson Group, Inc. proudly announces the recent addition of Karen Dickerson, as Project Manager. Mrs. Dickerson will be responsible for project management within the Business Services division, which include many of the Market/Community Perception Surveys, Customer Satisfaction Surveys, and Change of Venue Survey projects The Jackson Group currently offers. Mrs. Dickerson holds a BA [...]
The Jackson Group has worked with Black River Memorial Hospital out of Black River Falls, Wisconsin, for a number of years on their annual employee satisfaction survey process. This was actually the second award for Black River Memorial Hospital, as they have been a client that has continuously focused on employee satisfaction and improving the [...]
At The Jackson Group, we are always exploring new avenues for collecting satisfaction data from employees and customers. We were one of the first on the scene years ago with “self-entry” survey devices — we called them PETS (Patient Entry Terminal for Satisfaction) — for collecting patient satisfaction survey responses either at the bedside or [...]
The Jackson Group, Inc. proudly announces the recent addition of Chris Winkler, as Operations Director. Mr. Winkler will be responsible for financial management and internal operations of The Jackson Group and its subsidiaries Jackson Group Interactive and DriveLeadership. Mr. Winkler holds a BS from Appalachian State University and brings a wealth of knowledge to The [...]
Sentara Healthcare has been named a recipient of The Jackson Group’s prestigious Laureate Award for Workplace Excellence. President/CEO Alan Jackson and lead Project Manager Eric Johnston of The Jackson Group presented the award to the hospital’s Human Resources team on February 8th. This is the second such award given to Sentara with the first Excellence Award [...]
The Jackson Group, Inc. proudly announces the recent promotion for Beth Arnett to Data Analyst. Beth is responsible for managing all survey population data files, including patient discharge files for healthcare surveying and demographic data for market/community perception studies. Beth will be integral to the CAHPS team process, which is the government-mandated patient satisfaction survey [...]
