Hickory Asks Residents About ServicesBy Andrew Mackie
Hickory Daily Record Staff Writer
Hickory Daily Record on Wednesday, April 9th 2008
Hickory, NC
Some residents are getting the opportunity to tell city leaders what they think about the city services their tax dollars go toward and what improvements can be made.
The city will conduct a random telephone survey of 381 residents later this month to increase communication with residents, city officials said. City staff has worked with Alan Jackson of The Jackson Group, a consulting firm that specializes in survey and polling work for corporate and public agencies, to develop the survey.
"Hopefully, we'll get ideas through the survey on ways to improve and information on how city services fit into their perception of the community," said Andrew Surratt, assistant city manager.
Other questions will address such aspects as where people shop, parks they use and feelings on the economy.
The survey comes from an idea by city staff, but Mayor Rudy Wright calls the survey a good idea.
"We feel like we're doing a great job," Wright said. "We hear people on both sides of that. It doesn't hurt to have an anonymous response that you can tabulate and even detect subtle differences in service satisfaction. I think it's a good business decision."
Results of the survey, the first conducted by the city in five years, are expected to be complete by early June.
Interested in a Community Perceptions survey?
The Jackson Group utilizes both web-based and telephone-based surveys to collect information about the people that reside within your city or have contact with your organization. The Jackson Group has its own full-service call center in-house, so calls can be made efficiently and professionally. Contact us at 800-554-0373 for more information.
The Jackson Group utilizes both web-based and telephone-based surveys to collect information about the people that reside within your city or have contact with your organization. The Jackson Group has its own full-service call center in-house, so calls can be made efficiently and professionally. Contact us at 800-554-0373 for more information.