The Jackson Group Podcasts on The MESH

First question:  What is a podcast?

Imagine radio programs produced on a regular basis that can be downloaded to your computer and listened to through your PC or portable media player. You can listen to individual episodes, or subscribe to a particular program to automatically receive new episodes when they are available.

Where does The Jackson Group fit in?

We have partnered with The MESH, an online network of podcasts and shows that are free to the public and produced out of Western North Carolina.  The Jackson Group has three shows on The MESH network:

For healthcare organizations, the CAHPS (Consumer Assessment of Healthcare Provider Satisfaction) survey process has become an important tool to gauge patient experiences.  It has also become a tool for consumers to use to compare organizations when making healthcare decisions.  This program discusses the different aspects of the CAHPS survey process, updates and changes, and how organizations are using it to improve their service.  Click this link to visit the “CAHPS Cast” page on The MESH to listen to episodes.

Let father-and-son program hosts Tony Jackson & Alan Jackson “guide” you on the topic of leadership.  Each episode is a discussion of an aspect of leadership, how to do it right, what to avoid, and what it means for successful organizations.  Along the way they will discuss how the concept of leadership has changed over the generations and how today’s leaders are adapting to an ever-changing workplace.  Click this link to visit the “Leadership GPS” page on The MESH to listen to episodes.

Customer service is the cornerstone of most successful organizations.  In today’s world of online communications and heightened customer expectations, providing excellent service becomes more of a challenge.  This program features Ed Gagnon of Customer Service Solutions, a leading expert in the area of customer service and process improvement, talking about how organizations can keep “stepping up” the service they provide.  Click this link to visit the “Stepping Up Service” page on The MESH and listen to the latest episode.

There are three ways to listen to The Jackson Group’s podcasts:

1) Subscription through iTunes. If you have iTunes software installed on your computer, you can click the iTunes button below any of the show descriptions above to visit our podcast’s page through the iTunes Music Store. On that page, you can either download individual episodes or “subscribe” to the podcast to receive new episodes each month automatically. Don’t have iTunes? Visit this site to download a free copy of the world’s most popular music/audio player.

2) Visit The MESH web site. All of the shows and all of their episodes are available on The MESH web site.  You can visit that site at www.themesh.tv.  From there, you can either play episode directly in your web browser, or download the show to your computer.

We hope you enjoy The Jackson Group’s podcasts, and if you have any thoughts, questions or suggestions for future topics please let us know at info@thejacksongroup.com. Happy listening!